Return & Refund Policy

sunspart.com

This Return & Refund Policy explains how returns, refunds, and exchanges are handled for purchases made on sunspart.com, owned and operated by SI USA INC.

Order Cancellation 

Orders may be cancelled at any time before they are dispatched.
Once an order has been dispatched, it cannot be cancelled and will not be eligible for cancellation. In such cases, customers should refer to this Return & Refund Policy for applicable return options.

Return Eligibility

sunspart.com accepts returns for defective products only.

A return request must be submitted within 30 days of delivery and will be accepted only if the item is confirmed to be defective, damaged during shipping, or incorrect.

To be eligible for a return:

  • The issue must be reported within the allowed timeframe

  • The product must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

  • Returns must be approved before being sent back

To request a return, please contact us at:
📧 info@sunspart.com

Unauthorized returns will not be accepted.

Defective, Damaged, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is:

  • Defective

  • Damaged during shipping

  • Incorrect or different from what was ordered

Please contact us within 48 hours of delivery at:
📧 info@sunspart.com

Include your order number and clear photos of the issue so we can review and resolve the matter promptly.

Return Window

For all products sold on sunspart.com, eligible returns for defective, damaged, or incorrect items must be requested within 30 days of delivery.
Requests submitted after this period may not be accepted.

Return Shipping Cost

For all products sold on sunspart.com, if a return is approved due to a defective, damaged, or incorrect item, sunspart.com will cover the return shipping cost at no charge to the customer.

Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Products that are not defective

  • Items that have been opened, used, or altered

Please review product details carefully before placing an order.

Exchanges

sunspart.com accepts exchanges for defective products only, subject to availability.

If an exchange is approved:

  • A replacement item will be shipped after the returned item is received and inspected

  • If the same item is unavailable, a refund may be issued instead

All exchange requests must be approved in advance.

Refund Processing

Once a returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Refunds are typically processed within 7–10 business days

  • Processing times may vary depending on your bank or card issuer

If you have not received your refund within 15 business days after approval, please contact us.

Return Shipping Costs

  • If the return is due to a defective, damaged, or incorrect item, sunspart.com will cover the return shipping cost

  • For all other approved cases, customers are responsible for return shipping fees

  • Original shipping charges are non-refundable, unless required by applicable law

Return Instructions

All returns must be approved in advance.

Approved returns must be sent to the following return address:

Return Address:
4625 Kingwood Dr, Suite 500
Kingwood, TX 77345
United States

Please do not send any item back without prior authorization. Unauthorized returns may be refused.

Refused or Undeliverable Packages

If a shipment is refused or returned due to incorrect or incomplete address information provided by the customer, any refund may be adjusted to account for shipping and handling costs.

Need Assistance?

If you have any questions regarding shipping, delivery, or order status, please contact our customer support team:

Customer Support Hours (Pacific Standard Time – PST)
Monday – Friday: 10:00 AM – 6:00 PM (PST)
Saturday: Limited support via email
Sunday & U.S. Public Holidays: Closed

Business Information

Company Name: SI USA INC
Website: sunspart.com
Email: info@sunspart.com
Phone: +1 (347) 725-7508
Business Address:
16461 109TH AVE,
JAMAICA, NY 11433
United States