Shipping Policy
sunspart.com
This Shipping Policy explains how orders placed on sunspart.com, owned and operated by SI USA INC, are processed and delivered.
Shipping Coverage
SunSpart.com currently ships within the United States only.
International shipping is not available at this time.
Shipping Method & Cost
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Free Standard Shipping is available on all eligible U.S. orders
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No additional handling, service, or hidden fees are charged at checkout
Tax Information
Applicable U.S. sales taxes are calculated at checkout where required by law. Customers will not be charged any additional taxes at the time of delivery.
Order Cut-Off Time
Orders placed before 2:00 PM (Pacific Standard Time – PST) are processed on the same business day.
Orders placed after 2:00 PM PST, or on weekends or U.S. public holidays, are processed on the next business day.
Handling Time
Orders are processed within 1 business day after payment confirmation.
Orders are fulfilled Monday through Friday (excluding U.S. public holidays).
Transit Time
Standard Shipping (United States): 3–5 business days after dispatch.
Most arrive within 3–4 business days
Delivery schedules depend on the carrier and destination. Transit times are calculated in business days and do not include Sundays or U.S. public holidays.
Shipping Origin
Orders are shipped from our fulfillment facility located in:
Address:
4625 Kingwood Dr, Suite 500
Kingwood, TX 77345
United States
Carriers
We ship orders using reliable carriers such as USPS, UPS, and DHL to ensure safe and timely delivery.
Order Tracking
Once your order has been shipped, a tracking number will be sent to the email address provided at checkout.
If you do not receive tracking information or experience tracking issues, please contact us at info@sunspart.com.
Change of Address
Once an order has been handed over to the carrier, the delivery address cannot be changed.
If you need to update your shipping address, please contact us within 24 hours of placing your order at info@sunspart.com.
Cancellations
Orders may be cancelled before they are dispatched.
If an order has already been shipped, please refer to our Return & Refund Policy for further information.
Damaged or Lost Packages
If a package arrives damaged, please contact our customer support team as soon as possible at info@sunspart.com.
For carrier-related delays or delivery issues, we will assist customers with tracking and resolution whenever possible.
Incorrect Address & Delivery Issues
Customers are responsible for providing accurate and complete shipping information at checkout.
SunSpart.com is not responsible for delivery issues resulting from incorrect or incomplete address details provided by the customer.
Need Assistance?
If you have any questions regarding shipping, delivery, or order status, please contact our customer support team:
Customer Support Hours (Pacific Standard Time – PST)
Monday – Friday: 10:00 AM – 6:00 PM (PST)
Saturday: Limited support via email
Sunday & U.S. Public Holidays: Closed
Business Information
Company Name: SI USA INC
Website: sunspart.com
Email: info@sunspart.com
Phone: +1 (347) 725-7508
Business Address:
16461 109TH AVE,
JAMAICA, NY 11433
United States